Quick troubleshooting and how-to articles
This document systematically analyzes and resolves common EXE client installation failures for PrivateDLP Pro and USB Disk Security Standard on Windows endpoints. Different from kernel-level security software, our client runs entirely inuser mode and does not initiate active conflicts with third-party antivirus, endpoint protection, or system security software. Almost all installation errors stem from passive system restrictions, false positive intercepts, version residual conflicts, and abnormal system environments rather than program incompatibility. This guide summarizes core faulty scenarios including security software false alarms and old version overlay installation exceptions, and supplements other mainstream installation failure causes with targeted step-by-step solutions for end users and IT administrators.
This guide addresses common uninstall failures of PrivateDLP Pro and USB Disk Security Standard Windows EXE clients. The software runs purely in user mode and does not rely on kernel drivers for anti-uninstall locking. Most uninstall blocked issues are caused by running client processes, administrator-enforced anti-uninstall policies, residual program occupancy, and system configuration anomalies. This document summarizes mandatory pre-uninstall operations, policy-based restriction solutions, and other typical failure scenarios with step-by-step troubleshooting methods for end users and IT administrators.