This Refund Policy clearly defines the refund eligibility, valid period, application procedures, and exclusion terms for all users of USB Disk Security (Standard Edition) and PrivateDLP (Pro Edition). We provide a 30‑day money‑back guarantee for eligible self‑service subscriptions purchased via our official Stripe payment links. Downgrade and partial refund rules are not applicable to individual self‑service orders, while all refund requests for enterprise customized subscriptions must be submitted via official business email for manual review. This policy aims to standardize the refund process, protect legitimate user rights, and maintain standardized subscription service management.
1. General Refund Guarantee
We offer a 30‑day free refund guarantee for all eligible purchases of USB Disk Security Standard and PrivateDLP Pro software subscriptions. If users are not satisfied with our software functions, encounter unresolvable technical issues, or fail to meet actual usage requirements within 30 calendar days from the date of successful payment, they can apply for a full refund in accordance with the rules specified in this policy.
The 30‑day refund period is calculated starting from the official payment completion time recorded by Stripe, without exception of natural days or holidays.
2. Eligibility & Applicable User Types
2.1 Self‑Service Individual Users (Stripe Payment)
All subscriptions and license keys purchased through our official website’s Stripe payment link are covered by the 30‑day full refund policy. This includes single or multiple registration key purchases, Standard Edition orders, and PrivateDLP Pro Edition orders.
It should be noted thatsubscription downgrade partial refunds are not supported. No partial refund will be provided for users who request to downgrade their subscription tier, reduce the number of licensed device seats, or terminate partial subscription services midway.
2.2 Enterprise Users
For enterprise customers who purchase bulk MSI installation packages, enterprise exclusive activation keys, customized AI auditing services, and private deployment solutions, the 30‑day automatic refund rule does not apply. All enterprise refund applications requiremanual review and confirmation by our business team.
3. Refund Application Process
3.1 Individual User Refund Application
Users eligible for the 30‑day refund guarantee shall initiate a refund request by contacting our official support team within the valid period. Users need to provide valid order information, including Stripe order number, registered email, device activation code, and subscription purchase time for verification. After the information is verified to be correct, we will process the full refund, and the funds will be returned to the original payment account via Stripe within the official processing cycle.
3.2 Enterprise User Refund Application
Enterprise users who need to apply for a refund must send a formal refund application email to our official business mailbox: busdev@privatedlp.com. The email shall specify the enterprise name, bulk license information, order details, refund reason and relevant proof materials. Our team will review the application within 3–7 working days, and negotiate a follow‑up solution including refund processing, contract termination and license invalidation based on the actual enterprise service situation.
4. Refund Exclusions & Restrictions
The following situations are not eligible for refund application:
Refund requests submitted more than 30 calendar days after payment completion;
Users who have illegally cracked, modified, shared or resold the software license, or used the software in violation of our user agreement;
Downgrade requests and corresponding partial refund demands for self‑service individual subscriptions;
Enterprise customized services that have been officially deployed, delivered or completed technical docking;
Losses caused by users’ improper operation, incompatible system environment, or unauthorized modification of software configuration.
5. Post‑Refund Processing Rules
Once the refund application is approved and processed successfully:
The corresponding software subscription service and license activation qualification will be permanently invalidated;
The client license status will be changed to Inactive, and all core functions including USB device control, network policy management, USB copy log recording and AI intelligent auditing will be automatically disabled;
Users shall immediately stop using and uninstall the software, and no longer enjoy any subsequent technical support and version update services.
6. Policy Update & Final Interpretation
We reserve the right to update and adjust this Refund Policy at any time. The updated policy will take effect immediately after being published on our official website. For unresolved disputes and special circumstances not covered by the policy, we retain the final right of interpretation. For any questions about refund rules, please contact our official support or enterprise business team via email.